Support

If you have a question or a problem, please check our Top Questions list. Most things are covered there. For guidance on stitching and stitching needs, try our Tips or Tutorials. You can also search for your topic throughout the site (Search site, on the left). Many things have been covered in newsletters or forums and this is a quick way to find them. If your issue isn’t addressed, please feel free to .

Problems: We try to address problems as quickly as possible. For the fastest resolution of web site problems, please include all possible detail about what happened and the steps that led to the problem.

Information requests: We try to address questions within 24-48 hours.